Perfumes contain alcohol and are classified as restricted/dangerous goods for air transport. To safely ship perfumes internationally in compliance with global regulations, we use certified overland road transit for orders within Europe. International deliveries typically arrive within 5 to 10 business days from dispatch, depending on the destination country.

Because international fragrance orders travel via ground transport, courier tracking scans only update when the package arrives at major logistics hubs or enters your destination country. It is completely normal for tracking to remain pause-scanned for 5–7 days while your parcel moves across international borders.

You can track your order directly through the link provided in your dispatch email. For ground freight deliveries within Europe, secondary courier links may provide additional tracking steps once the parcel reaches your country.

Shipping perfume overseas by air transport requires specialized dangerous goods handling, documentation, and compliance with international hazardous transport regulations. The shipping rates presented at checkout reflect these essential carrier handling surcharges.

Shipping fees calculated at checkout for international deliveries include all required handling fees. Any applicable local taxes or import duties depending on your destination country are displayed clearly prior to order confirmation. On some occasions local customs will still charge fees. While this is not within our control, we will work with you to rectify the issue.

Yes, orders need to be placed prior to 12pm and cost £10. We use DPD next day delivery. Next day delivery is only available Monday–Thursday. Orders placed between Friday and Sunday will usually be dispatched on Monday and arrive on Tuesday. DPD sometimes deliver at the weekend but we cannot guarantee this.

We use Royal Mail Tracked 48 to ship. Orders are usually delivered in 2–4 business days. Occasionally there are delays where parcels get held at local depots, but this is usually resolved after a few days.

Please review the tracking link, including any photo confirmation. In most cases parcels have been left with a neighbour or in a safe place. Please also review the delivery co-ordinates to identify where the parcel has been delivered — it may have been delivered to a neighbour or the opposite house by accident.

It is usually faster to investigate locally first, and only contact us once local enquiries have not yielded any outcome.

If you need to update your shipping address, please contact us immediately at info@la-gent.com with your order number. If your parcel has not yet been collected by the courier, we will happily update the address details for you.

Once a refund or cancellation is processed by our team, an automated confirmation email is issued. The funds will return to your original payment method within 3 to 5 business days, depending on your bank or card provider.

As a small independent business, we are unable to offer free returns apart from for goods which are faulty. We do want everyone to be happy with their purchase and offer a 30 day return policy. We ask for the goods to reach us in the same way they were received, including packaging, so they are in a fit condition to be resold. We can issue a return label at a cost of £5 to be deducted from your final refund for your convenience. Customers are responsible for packaging their product so that it reaches us safely.