Frequently Asked Questions
What happens if my porcelain arrives broken or damaged?
▼
We understand that ordering fragile tableware online can raise concerns about breakage in transit. If your order arrives faulty or damaged, contact La Gent as soon as possible so the issue can be resolved. La Gent covers the cost of returning faulty or damaged products, so you will not be expected to pay the return postage for an item that has arrived in that condition.
How can I tell what size the tableware will be in real life?
▼
Product photos can make it difficult to judge the true scale of a mug, bowl, plate or serving piece. Check the individual product page for its measurements before ordering, including details such as height, diameter and capacity where provided. If you are choosing drinkware in particular, checking the capacity in millilitres can help you compare it with the cups or mugs you already use at home.
Is the porcelain dishwasher, microwave or oven safe?
▼
Care instructions vary between products and finishes, so do not assume every piece can be used in the same way. Check the Materials & Care information on the individual product page to see whether a piece is suitable for the dishwasher, microwave or other forms of heating. Following the product-specific guidance will help you care for the tableware properly and avoid unnecessary damage.
Will unglazed or matte porcelain stain, and is it difficult to keep clean?
▼
Some unglazed or matte finishes can develop marks, colour variations or changes in appearance with regular use, and these may be part of the natural character of the material rather than a fault. If staining or easy cleaning is particularly important to you, check the individual product description and care information before choosing a finish. This will give you a clearer idea of what to expect as the piece is used over time.
How do I know whether different pieces and finishes will work together?
▼
The collection includes different shapes, colours and finishes, so pieces do not all need to be identical to create a coordinated table setting. If you are building a set gradually, check the individual product details for dimensions, finish and range information before combining pieces. This is particularly useful when choosing stackable items or mixing different finishes, as colour and texture can appear slightly different in photographs and in different lighting.